Home / Shipping & Returns

Delivery 

We currently only ship to the UK and the US. All orders are shipped from the Netherlands via FedEx with a shipping fee of £6 in the UK and $9.50 in the US.

Orders received before 8am UK time (Monday to Friday) are dispatched within 3 working days. Although very rare, delivery delays may occasionally occur due to oversea shipping.

Delivery times after dispatch are;
UK       2-3 days
US        3-5 days
Isle of Man, Guernsey and Jersey        3-5 days

The courier will send you an SMS or email with a track & trace link so you can keep track of the progress of your order. This allows you to make arrangements if you will not be home. 

You can track your parcel using your tracking number via the link here

 

Returns

Whilst we strive ensure that our products arrive in perfect condition, in the event that they do arrive damaged, please contact our customer service team at info@axisbiotix.com

Due the nature of our product we cannot offer returns to opened boxes. If you no longer want your unopened box, please return this back to us within 14 days to receive a full refund. We do not cover return postage costs. You will be responsible for the cost of returning the order. We recommend returning your items using a tracked return method. Please keep your proof of postage safe until your refund has been issued.

AxisBiotix Limited
The Core, Bath Lane,
Newcastle Helix,
Newcastle upon Tyne,
NE4 5TF UK 

AxisBiotix, c/o
Hexspoor E-fulfilment,
Ladonkseweg 7,
5281 RN Boxtel,
The Netherlands