Shipping & Returns

Our warehouse is closed over weekends and bank holidays
Postal delays can occur that are out of our control
AxisBiotix currently offers free shipping on all orders

If we receive an order by 12pm, we will dispatch it on the same day. Orders placed after 12pm will be dispatched on the following business day.
Delivery times after dispatch are;

UK Royal Mail 48 hours
US 3-5 working days

Your order is dispatched from our warehouse within 3 working days
The courier will send you an SMS or email with a track & trace link so you can keep track of the progress of your order. This allows you to make arrangements if you will not be home. 
Although very rare, delivery delays may occasionally occur due to oversea shipping.
You can track your parcel using your tracking number via the link here
Whilst we strive ensure that our products arrive in perfect condition, in the event that they do arrive damaged, please contact our customer service team at
Due the nature of our product we cannot offer returns to opened boxes. If you no longer want your unopened box, please return this back to us within 14 days to receive a full refund. We do not cover return postage costs. You will be responsible for the cost of returning the order. We recommend returning your items using a tracked return method. Please keep your proof of postage safe until your refund has been issued.

AxisBiotix Returns
The Core, Bath Lane,
Newcastle Helix,
Newcastle upon Tyne,