Delivery & Returns
All our orders are dispatched from the Netherlands via FedEx with a shipping cost of £6 in the UK and $9.50 in the US.
Orders received before 8am UK time (Monday to Friday) are dispatched the following day. Delivery times after dispatch are;
UK 2-3 days
US 3-5 days
You will receive an SMS or email with a track & trace link from the courier. This allows you to track the progress of your order and also make arrangements if you are not going to be home.
Whilst we try very hard to deliver our product to you in perfect condition, in the event that it does arrive damaged we will replace it for you, free of charge. To report a damaged product please email us at firstname.lastname@example.org
If you decide you do not want any our product you can return it to us within 14 days provided that the box is un-opened and in the same condition in which it arrived. We will issue you a full refund for the item. Please note you will be responsible for the cost of returning the item if it is not faulty.
Please return your order to one of these addresses;
AxisBiotix, c/o Hexspoor E-fulfilment, Ladonkseweg 7, 5281 RN Boxtel, The Netherlands or
AxisBiotix Limited, The Core, Bath Lane, Newcastle Helix, Newcastle upon Tyne, NE4 5TF UK.