Currently we only ship to the UK and US. All our orders are dispatched from the Netherlands via FedEx.
Orders received before 8am UK time (Monday to Friday) are dispatched within 3 working days.
Delivery times after dispatch are;
- UK: 2-3 days
- US: 3-5 days
- Isle of Man, Guernsey, Jersey: 3-5 days
Please note, postal delays can sometimes occur which are out of our control. You will receive an SMS or email with a track & trace link from the courier. This allows you to track the progress of your order and make arrangements if you are not going to be home.
You can return your order back to us provided that the box is un-opened, and in the same condition in which it arrived. We will issue you a full refund for the item. Please note, you will be responsible for the cost of returning the item if it is not faulty. Please keep your proof of postage safe until your refund has been issued.
You can return your order to one of the addresses below:
AxisBiotix Limited, The Core, Bath Lane, Newcastle Helix, Newcastle upon Tyne, NE4 5TF UK
AxisBiotix, c/o Hexspoor E-fulfilment, Ladonkseweg 7, 5281 RN Boxtel, The Netherlands